MEXC Login — Troubleshooting & Recovery

Practical fixes when the login button fails, 2FA codes don't work, or you are locked out.

Step-by-step fixes

  1. Password reset: Use the official “Forgot Password” link on the MEXC site. Follow the emailed reset link and set a new, strong password.
  2. 2FA issues: If your authenticator app shows invalid codes, ensure your phone clock is set to automatic time (critical for TOTP).
  3. Account locked: Follow MEXC’s official verification & support flow — do not provide details to unknown contacts.
  4. Email not received: Check spam folders, filter rules, and confirm your registered email is correct.

When to contact support

Open a verified ticket via MEXC’s official support portal if you cannot regain access. Provide required verification info only through the official support channels.

MEXC Support & Login

FAQ

My 2FA is lost — what now?
Use backup codes if saved. If not, begin the official 2FA recovery process via MEXC support; be prepared for identity verification steps.
My reset link expired
Request a new password reset and ensure you click the link immediately. Links often expire for security reasons.